Terms of service

Terms & Conditions
These Terms & Conditions apply when you use the House of Fortune website or purchase products from us.

About House of Fortune
House of Fortune is a UK-based hair-care and beauty business. Our current business and contact details are shown in our Legal Notice and Contact Information.

Products and availability
We aim to describe and photograph our products as accurately as possible. Packaging, colour and presentation may vary slightly from images shown. All orders are subject to availability.

Prices and payment
Prices are shown in GBP unless stated otherwise. The price and any delivery charge shown at checkout are the amounts payable for your order. Payment must be successfully authorised before an order is accepted for fulfilment.

Orders
After you place an order, you may receive an acknowledgement or confirmation by email. We may contact you if there is a problem with payment, stock availability or the delivery address. If we cannot fulfil an order, any amount paid for the cancelled item will be refunded.

Delivery
Delivery options, charges and estimated times are set out in our Shipping & Delivery Policy.

Returns and refunds
Your cancellation, return and refund rights are set out in our Returns & Refunds Policy. Nothing in these terms limits any statutory rights that cannot lawfully be excluded.

Product use
Hair-care and cosmetic products must be used in accordance with the directions and warnings supplied with them. Stop using a product if irritation occurs and seek appropriate professional advice where needed.

Promotions and discount codes
Promotional offers may have specific start and end times, eligibility conditions or exclusions. Where promotional terms conflict with these general terms, the specific promotional terms will apply.

Intellectual property
House of Fortune branding, original photographs, graphics and website content may not be copied or used commercially without permission, except where permitted by law.

Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for rights that cannot be excluded under UK consumer law.

Governing law
These terms are governed by the laws of England and Wales, without affecting any mandatory consumer rights that apply where you live.

Contact
Questions about these terms can be sent to tichafortune62@gmail.com.